FAQs

What products does Little Luna offer?

Little Luna offers a wide range of baby products, such as feeding sets, toys and teethers.

How can I place an order on Little Luna?

To place an order, simply browse our website, select the products you want, and add them to your cart. Then, proceed to the checkout and follow the steps to complete your purchase.

What payment methods do you accept?

We only accept credit and debit card

How much does shipping cost?

Shipping is R115 nationwide across South Africa. However, delivery is FREE on orders over R1000!

We also offer next-day delivery to major cities for R185. Please note the following conditions for next-day shipping:

- Orders must be placed before 8am the day prior to delivery.

- Weekends are excluded - we only ship Monday to Friday.

- If you select next-day delivery but are not located in a major city, delivery may take longer.

What should I do if my product is defective or damaged?

If you receive a damaged or defective product, please contact us immediately. We will assist you with a replacement or refund as per our return policy.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

Do you offer returns or exchanges?

We understand that sometimes items may not meet your expectations. Little Luna has a hassle-free return and exchange policy. Please review our Returns and Exchanges page for more information and instructions. You can find detailed information on our Return policy page.

Can I subscribe to receive updates and promotions from Little Luna?

Absolutely! We encourage you to subscribe to our newsletter to stay updated on the latest product launches, promotions, and exclusive offers.

How can I contact Little Luna for customer support? 

You can reach our customer support team by visiting the Contact Us page on our website. We're here to assist you with any questions or concerns you may have.

Are your baby products safe and of high quality? 

Yes, at Little Luna, we prioritize safety and quality. Our baby products are sourced from reputable brands and undergo rigorous quality checks to ensure they meet safety standards.

How can I stay updated on new arrivals and promotions?

To stay in the loop about new arrivals and promotions, follow us on our social media channels, and subscribe to our newsletter. We regularly share updates and exclusive offers with our followers.